kg990's Privacy Policy
The security of your personal information is our top priority — find out how kg990 keeps your data safe.
This privacy policy applies to all users of the kg990 platform's services. Please read it carefully. By using this platform, you are agreeing to all the terms of this policy.
kg990 operates a safe and reliable online casino and sports betting platform for users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This privacy policy describes in detail what types of information we collect, how we use it, and what steps we take to protect your information.
Our platform is secured by industry-standard SSL encryption technology, ensuring that every transaction and piece of personal information you provide remains completely safe. kg990 never shares your information with third parties without your permission.
Information We Collect
We collect various types of information when you create an account on kg990 and as you use our services over time. This information is used to improve our service quality and to provide you with a seamless experience.
1.1 Registration and Identity Information
When opening an account, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Current address (up to division and district level)
- Identity document information (National ID number) — for identity verification
- Preferred username and password (stored in encrypted form)
1.2 Financial Transaction Information
To complete deposit and withdrawal processes, we collect the following financial information:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal timing and methods
Important: We do not collect or store your full bank card number or PIN.
1.3 Device and Technical Information
The following technical information is collected automatically when you access our platform:
- IP address and geographic location
- Browser type and version
- Device type (mobile, tablet, or desktop)
- Operating system
- Time spent on the platform and pages visited
- Cookies and similar tracking technologies
Use and Purpose of Information
kg990 uses the information collected only for specific and legitimate purposes. The main purposes for which we use information are described below:
2.1 Service Delivery and Operations
- Creating, verifying, and managing your account
- Running betting and casino gaming services smoothly
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Managing the VIP program
2.2 Security and Fraud Prevention
- Preventing unauthorized access to accounts
- Detecting suspicious transactions and fraud
- Implementing anti-money laundering (AML) procedures
- Identifying multiple accounts or misuse
2.3 Customer Service Improvement
- Resolving your complaints and requests promptly
- Providing support via live chat and email
- Analyzing user experience to improve services
- Resolving technical issues quickly
2.4 Responsible Gaming
We monitor your gaming activity to ensure responsible gaming guidelines are followed. If unusual or high-risk gaming behavior is detected, we may contact you.
2.5 Legal Obligations
We may be required to retain and disclose certain information to comply with applicable laws and regulations and to meet the requirements of regulatory bodies.
Data Storage and Security
kg990 takes the highest technical and organizational measures to protect your information. Our security infrastructure is built to follow the highest industry standards.
SSL Encryption
Our entire platform is secured by 256-bit SSL encryption. All data transferred between your browser and our servers is fully encrypted.
Firewall and Cyber Security
We protect your data from cyberattacks through advanced firewalls, intrusion detection systems, and regular security audits.
Secure Data Storage
Your information is stored on secure servers and backed up regularly. Sensitive information is stored in encrypted form.
Access Control
Only authorized personnel can access your information, and every access is logged and recorded.
Data Retention Period
We retain your information for the entire time your account is active. Even after an account is closed, certain information may be retained for a defined period for legal obligations and fraud prevention purposes. Transaction records are retained in accordance with financial regulations.
Sharing Information with Third Parties
Core Principle: kg990 never sells or rents your personal information. Information is shared with third parties only in specific circumstances and in the interest of your protection.
4.1 Service Provider Partners
Necessary information is shared with our payment processing partners (bKash, Nagad, Rocket, and banking partners) to complete your financial transactions. These partners have their own privacy policies and maintain high data protection standards.
4.2 Legal Requirements
In the case of a court order, legal investigation, or government directive, we may be required to disclose information in compliance with applicable law. Such disclosures are always limited to the minimum information necessary.
4.3 Fraud Prevention
In some cases, limited information may be shared in cooperation with organizations specializing in online fraud detection and prevention, which is done to protect you and other users.
4.4 Business Transfer
If a significant change occurs in kg990's business structure (such as a merger or acquisition), you will be properly notified before any transfer of user information takes place.
Cookies and Tracking Technologies
The kg990 platform uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: These are necessary for the platform's basic functionality, such as maintaining login sessions and security verification. These cannot be disabled.
- Functionality Cookies: These are used to remember your preferences (language, display settings).
- Analytics Cookies: These help improve services by analyzing how the platform is used.
5.2 Cookie Control
You can disable non-essential cookies at any time by changing your browser settings. However, please note that disabling cookies may cause some features of the platform to not work properly.
Your Rights and Controls
kg990 believes that you should have full control over your own personal information. The key rights you have regarding your information are described below:
Right to Access Information
You can request to view and download the personal information stored in your account at any time.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to Delete Information
In certain circumstances you can request that your information be deleted, however some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain cases you can request that the processing of your information be restricted.
Right to Object
You can object at any time to marketing communications or certain types of data processing.
Right to Data Portability
You have the right to receive your information in a structured, readable format.
Contact us to exercise any of the above rights. We will try to respond to your request within 30 business days.
Protection of Minors
kg990 is for people aged 21 and above only. We do not knowingly collect or process any information from minors.
The registration process includes an age verification step and we confirm age through identity documents. If we determine that we have collected information from a minor, that information will be deleted immediately and the account will be closed.
Age Restriction: The kg990 platform is for users aged 21+ only. If you are aware that a minor is using this platform, please contact us.
Changes to the Privacy Policy
kg990 may update this privacy policy from time to time. When changes are made, we will:
- Update the "Last Updated" date at the top of the page
- Send a notification to your registered email for significant changes
- Inform you of the changes when you log in to the platform
Continuing to use the platform after an updated policy is published indicates that you have agreed to the updated policy. We therefore recommend that you visit this page regularly.
Contact Us
If you have any questions, objections, or requests to exercise your rights regarding this privacy policy, please contact our dedicated support team. kg990's support team is available seven days a week, twenty-four hours a day, in both Bengali and English.
When sending a privacy-related request, please include your registered email address and the subject of the request so that we can process it quickly and accurately.